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Meeting Your New Customers’ Expectations with Fintech

In early November 2018, the 112th Qiscus TechTalk was held, touching on how financial technology (fintech) can be used to meet the expectations of customers today, in particular, the Indonesians. Held by Qiscus in Kantorkuu, this event included panelists consisting of esteemed fintech players: Teddy Tee (CEO Cashlez), Johnny Widodo (Director OVO), Adjie Wicaksana (CEO …

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How Qiscus Helps Talenta Enabling Conversations for Employees

These days many business enterprises try to transform their business digitally. Talenta, a cloud-based Software as a Service (Saas), offers a solution for managing human resources (HR) in small and medium businesses through an easy-to-use and personalized HR software. Through Talenta, the client can boost the efficiency, transparency, and sustainability of its HR division. HR …

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Smoothing The Transition Between Chatbot and Human Customer Service

Currently, chatbot is used predominantly for provision of customer service. Many businesses use chatbot to help the human agent with answering their customers’ inquiries. For instance, Veronika, a chatbot developed for Telkomsel that is integrated with LINE, Telegram, and Facebook Messenger to help engaging customers. Let’s look at an example in the food-service industry. Imagine …

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