in Insights
Universal Exchangeable Messaging, A Highway to Abundant Revenue
Since ways of communicating are evolving into mediums never imagined before, the world is beginning to change. One of the breakthroughs is conversational commerce where a message can then become a medium of exchange and be engaged in trade as well as money. In discussing the issue above, we need to consider whether to building …
in Products
How Qiscus Helps Talenta Enabling Conversations for Employees
These days many business enterprises try to transform their business digitally. Talenta, a cloud-based Software as a Service (Saas), offers a solution for managing human resources (HR) in small and medium businesses through an easy-to-use and personalized HR software. Through Talenta, the client can boost the efficiency, transparency, and sustainability of its HR division. HR …
in Events
First Things First: What to Prioritize When You Build Your Own Company
When speaking about fast-growing companies, we have to admit that all companies, regardless of their scale, encounter many challenges in order to survive. One of the reasons that many businesses fail to maintain their survival is bad management. Let’s take a look at the Blackberry case: a company that unfortunately sunk because of their poor …
Smoothing The Transition Between Chatbot and Human Customer Service
Currently, chatbot is used predominantly for provision of customer service. Many businesses use chatbot to help the human agent with answering their customers’ inquiries. For instance, Veronika, a chatbot developed for Telkomsel that is integrated with LINE, Telegram, and Facebook Messenger to help engaging customers. Let’s look at an example in the food-service industry. Imagine …
Welcoming The Holy Month of Ramadan
Welcoming the holy month of Ramadan, Moslems around the world are vying to give alms. Just like HR Ahmad said, “The shade for a believer on the judgment day is his sadaqah.” The sadaqah represents the good deeds that can be channeled personally to the one in need or through an institution, in this case, …
What You Need to Know About The Conversational Era
As a part of modern society, conversation through messaging apps has become one of the main ways for us to fulfill our social needs, this is especially true for the so-called ‘millenials’. However, far beyond that, in this tech-savvy society messaging apps can also be used commercially. They can bridge the gap between a company …
in Insights
Addressing Human Resources Problems with Technology
Human Resources (HR), as a department that deals predominantly with human activities and employees’ needs, is never lacking in problems. As well as overall management of all the people in the office, HR has the obligation to ensure every employee’s personal rights are protected fairly. There is no room for slow and inaccurate service, as …
How to Put FAQ Chatbot into Your App
Let’s start this article with a quite long question: “What if you have an app or running website, and want to automate incoming questions about your products from your customers. You want the question to be accessible from several chatting platforms, not only from your own platform but also from Facebook Messenger or even LINE as well. …
in Insights
Create A More Trustworthy C2C E-Commerce with In-App Chat Feature
The massive penetration of the internet creates a new type of business, including e-commerce, which comes in various forms: B2B (business to business), B2C (business to consumer) and the most recently, C2C (customer to customer). Although C2C e-commerce was developed last, as explained by Sami I Makelainen in From B2C to C2C e-Commerce, the C2C …
5 Questions that CXOs Must Ask When Adopting Chat & AI for Businesses
According to a study conducted by Oracle, 80 percent of the respondents are planning to use chatbots for customer interactions by 2020. At the same time, 36 percent of them have already implemented a chatbot service. Considering that the mass use of chatbots has just begun, the expected growth is quite impressive. Previously there was the 60’s …
