in Insight
Making Financial Services Inclusive
Based on the Global Financial Inclusion Index released by the World Bank, Indonesians’ bank accounts have grown by 49% in 2017. This figure is a significant growth as just a few years ago in 2011, only a mere 20% of the population in Indonesia owned bank accounts. This growth in 2017 is also considered the …
in Tutorial
How to Use Burp Suite for Mobile App Testing
When building a mobile app, several situations call for engineers to monitor the app’s Application Programming Interface (API). One such situation is when engineers may want to test the app’s performance and vulnerabilities. Burp Suite is a software from PortSwigger that allows you to monitor an app’s API and to manipulate the requests that come …
Moving from PRISM, A Migration Guide
PRISM has announced that it will stop its service to the merchants at the end of April 2019. We welcome you to migrate your multichannel customer service solution to our service. Qiscus Multichannel Customer Service Chat is a multichannel customer service solution that connects customers to merchants through public messaging service, such as Facebook …
in News
How We Do Crazy 8’s Remotely
I believe most of us have already heard about the word “crazy 8’s”. If you are a designer in the term of software development, you might be familiar with it. Even if you haven’t heard about it, now I’m assuming that you hear it. So, what in the world is crazy 8’s? It is simply …
How to Integrate Qiscus Smart Agent Allocation to CRM
Customer Relationship Management (CRM) system is arguably one of the key important components in all industry today. By understanding the need of our customer, we can leverage that to deliver even better service to our customer and then gain more trust. CRM also help to resolve any issue happening to our client, as well as …
How to Embed Your Chatbot to Mobile App Using Qiscus Chat SDK
Customer expectation today, related to high-speed response to any business or services is very high. People are expecting very immediate answer or response to company or customer service agent, just like they are expecting chat response from their friend. This new expectation will make company need to catch up and being innovative. One of obvious …
in News
A Year-End Reflection: Serving Others by Enabling Conversations
As people were making plans and packing up yet another box of fireworks to welcome the new year, our teams could not help but feel a deep sense of gratitude. Another year has gone by, and what a ride it was. So many milestones have been achieved and they were all worth celebrating for. However, …
in Insight
Managing Multichannel Customer Service Chats for Better Experience
Chat apps are used increasingly more and more in Indonesia. According to a research conducted on 1,400 participants in 2016, 37% of them use chat apps for more than 4 hours/day and the other 10% use them for 3-4 hours/day. This affects Indonesians not only in the way they communicate daily with their friends and …
Meeting Your New Customers’ Expectations with Fintech
In early November 2018, the 112th Qiscus TechTalk was held, touching on how financial technology (fintech) can be used to meet the expectations of customers today, in particular, the Indonesians. Held by Qiscus in Kantorkuu, this event included panelists consisting of esteemed fintech players: Teddy Tee (CEO Cashlez), Johnny Widodo (Director OVO), Adjie Wicaksana (CEO …
in Insight
Universal Exchangeable Messaging, A Highway to Abundant Revenue
Since ways of communicating are evolving into mediums never imagined before, the world is beginning to change. One of the breakthroughs is conversational commerce where a message can then become a medium of exchange and be engaged in trade as well as money. In discussing the issue above, we need to consider whether to building …
