How to Embed Your Chatbot to Mobile App Using Qiscus Chat SDK
Customer expectation today, related to high-speed response to any business or services is very high. People are expecting very immediate answer or response to company or customer service agent, just like they are expecting chat response from their friend. This new expectation will make company need to catch up and being innovative. One of obvious …
A Year-End Reflection: Serving Others by Enabling Conversations
As people were making plans and packing up yet another box of fireworks to welcome the new year, our teams could not help but feel a deep sense of gratitude. Another year has gone by, and what a ride it was. So many milestones have been achieved and they were all worth celebrating for. However, …
in Insights
Managing Multichannel Customer Service Chats for Better Experience
Chat apps are used increasingly more and more in Indonesia. According to a research conducted on 1,400 participants in 2016, 37% of them use chat apps for more than 4 hours/day and the other 10% use them for 3-4 hours/day. This affects Indonesians not only in the way they communicate daily with their friends and …
Meeting Your New Customers’ Expectations with Fintech
In early November 2018, the 112th Qiscus TechTalk was held, touching on how financial technology (fintech) can be used to meet the expectations of customers today, in particular, the Indonesians. Held by Qiscus in Kantorkuu, this event included panelists consisting of esteemed fintech players: Teddy Tee (CEO Cashlez), Johnny Widodo (Director OVO), Adjie Wicaksana (CEO …
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Universal Exchangeable Messaging, A Highway to Abundant Revenue
Since ways of communicating are evolving into mediums never imagined before, the world is beginning to change. One of the breakthroughs is conversational commerce where a message can then become a medium of exchange and be engaged in trade as well as money. In discussing the issue above, we need to consider whether to building …
in Products
How Qiscus Helps Talenta Enabling Conversations for Employees
These days many business enterprises try to transform their business digitally. Talenta, a cloud-based Software as a Service (Saas), offers a solution for managing human resources (HR) in small and medium businesses through an easy-to-use and personalized HR software. Through Talenta, the client can boost the efficiency, transparency, and sustainability of its HR division. HR …
in Events
First Things First: What to Prioritize When You Build Your Own Company
When speaking about fast-growing companies, we have to admit that all companies, regardless of their scale, encounter many challenges in order to survive. One of the reasons that many businesses fail to maintain their survival is bad management. Let’s take a look at the Blackberry case: a company that unfortunately sunk because of their poor …
Smoothing The Transition Between Chatbot and Human Customer Service
Currently, chatbot is used predominantly for provision of customer service. Many businesses use chatbot to help the human agent with answering their customers’ inquiries. For instance, Veronika, a chatbot developed for Telkomsel that is integrated with LINE, Telegram, and Facebook Messenger to help engaging customers. Let’s look at an example in the food-service industry. Imagine …
Welcoming The Holy Month of Ramadan
Welcoming the holy month of Ramadan, Moslems around the world are vying to give alms. Just like HR Ahmad said, “The shade for a believer on the judgment day is his sadaqah.” The sadaqah represents the good deeds that can be channeled personally to the one in need or through an institution, in this case, …
What You Need to Know About The Conversational Era
As a part of modern society, conversation through messaging apps has become one of the main ways for us to fulfill our social needs, this is especially true for the so-called ‘millenials’. However, far beyond that, in this tech-savvy society messaging apps can also be used commercially. They can bridge the gap between a company …
