Smoothing The Transition Between Chatbot and Human Customer Service
Currently, chatbot is used predominantly for provision of customer service. Many businesses use chatbot to help the human agent with answering their customers’ inquiries. For instance, Veronika, a chatbot developed for Telkomsel that is integrated with LINE, Telegram, and Facebook Messenger to help engaging customers. Let’s look at an example in the food-service industry. Imagine …
Welcoming The Holy Month of Ramadan
Welcoming the holy month of Ramadan, Moslems around the world are vying to give alms. Just like HR Ahmad said, “The shade for a believer on the judgment day is his sadaqah.” The sadaqah represents the good deeds that can be channeled personally to the one in need or through an institution, in this case, …
What You Need to Know About The Conversational Era
As a part of modern society, conversation through messaging apps has become one of the main ways for us to fulfill our social needs, this is especially true for the so-called ‘millenials’. However, far beyond that, in this tech-savvy society messaging apps can also be used commercially. They can bridge the gap between a company …
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Addressing Human Resources Problems with Technology
Human Resources (HR), as a department that deals predominantly with human activities and employees’ needs, is never lacking in problems. As well as overall management of all the people in the office, HR has the obligation to ensure every employee’s personal rights are protected fairly. There is no room for slow and inaccurate service, as …
How to Put FAQ Chatbot into Your App
Let’s start this article with a quite long question: “What if you have an app or running website, and want to automate incoming questions about your products from your customers. You want the question to be accessible from several chatting platforms, not only from your own platform but also from Facebook Messenger or even LINE as well. …
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Create A More Trustworthy C2C E-Commerce with In-App Chat Feature
The massive penetration of the internet creates a new type of business, including e-commerce, which comes in various forms: B2B (business to business), B2C (business to consumer) and the most recently, C2C (customer to customer). Although C2C e-commerce was developed last, as explained by Sami I Makelainen in From B2C to C2C e-Commerce, the C2C …
5 Questions that CXOs Must Ask When Adopting Chat & AI for Businesses
According to a study conducted by Oracle, 80 percent of the respondents are planning to use chatbots for customer interactions by 2020. At the same time, 36 percent of them have already implemented a chatbot service. Considering that the mass use of chatbots has just begun, the expected growth is quite impressive. Previously there was the 60’s …
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Changing Trend in Financial Industry with eKYC
In Indonesia, the banking industry recognizes the various risks that might threaten any venture; such as operational risk, legal risk, the risk of the concentrated transaction and reputational risk. Therefore, the banking industry imposes the prudential principle by implementing the know your customer (KYC) principle, mainly before the prospective customer opens a bank account. The …
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Live Chat is Not Only B2C’s Cup of Tea, But Also for B2B
Today, in this real-time communication era, live chat and video conference has changed the way companies do business. Most of our activities are integrated with this fast changing means of communication. The use of live-chat is not only affecting B2C based companies, but also their B2B counterparts. Interestingly, this stereotypical B2C technology can be employed …
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How to Choose Qiscus VS Firebase?
When it comes to enhancing business performance, making a messaging system is crucial and therefore, can be a very important task. When it comes to embedding messaging platform into a business, companies might need help from the third-party company, which makes a lot of businesses go to companies such as Firebase, Qiscus, and else. Firebase …
