How Smart Agent Allocation in Qiscus Multichannel Chat Can Handle Your Customers’ Needs

In the case of modern customer service, each of single customer has their own query and needs. As businesses, you will need to handle all these queries based on the customer’s needs. Most of the time, the answer to queries comes from many people and various departments of the organisations. Hence, ideally, a customer’s problem …

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How We Handle 10 Million Concurrent User Connections and 5 Million Messages Per Minute Throughput

Scalability has always been a priority in Qiscus. Our Research and Development (R&D) team has completed an extensive research and benchmarking exercise to identify the best way to handle high concurrent user connections. After much resources poured into this mission, we found the potent formula. In this article, we will share a gist of what we did to bring …

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