5 Questions that CXOs Must Ask When Adopting Chat & AI for Businesses

According to a study conducted by Oracle, 80 percent of the respondents are planning to use chatbots for customer interactions by 2020. At the same time, 36 percent of them have already implemented a chatbot service. Considering that the mass use of chatbots has just begun, the expected growth is quite impressive. Previously there was the 60’s …

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Changing Trend in Financial Industry with eKYC

In Indonesia, the banking industry recognizes the various risks that might threaten any venture; such as operational risk, legal risk, the risk of the concentrated transaction and reputational risk. Therefore, the banking industry imposes the prudential principle by implementing the know your customer (KYC) principle, mainly before the prospective customer opens a bank account. The …

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Live Chat is Not Only B2C’s Cup of Tea, But Also for B2B

Today, in this real-time communication era, live chat and video conference has changed the way companies do business. Most of our activities are integrated with this fast changing means of communication. The use of live-chat is not only affecting B2C based companies, but also their B2B counterparts. Interestingly, this stereotypical B2C technology can be employed …

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Qiscus VS Firebase, What’s Suitable for You?

While there are many chat SDK providers in the market, Firebase may be a common name that surfaces when it comes to developing a chat feature in mobile and web applications. It is known to be ‘free’ and using Firebase is commonly perceived as building your ‘own’ chat feature. Cost and ownership are indeed two …

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How Qiscus Enables Conversation on Indonesia’s Smart City Apps

When nearly 70% of the country’s population is expected to live in cities by 2025, the government faces a serious challenge to fulfill society’s needs and make living convenient for its community. A smart city is then presented as a concept to respond to that rapid change. Based on Ijltet.org, an international journal website, a …

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5 Special Features of Qiscus Chat SDK in Your App

There are many aspects you must recognize before selecting the SDK tool for your team. From designing the user interface (UI) to listing methods that are compatible with your current application, from general chat functionality to specific use case that fits to your business process, choosing the right SDK is imperative as it will affect …

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Protect Your Data Privacy by Creating Your Own Communications Platform

When the Cambridge Analytica case erupted on March 17, 2018, people started developing trust issues toward Facebook and questioning its’ privacy management. The question being asked was mostly on how a third party company could have harvested Facebook user’s data through a trivial psychological quiz and used the data for its’own benefit. In this case, …

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From Wannabe to CEO: What Drives a Founder #2

Running a startup seems to have become a trend – the “in” thing – right now.  With the explosion of game-changing ideas and the hype surrounding simple ideas and how they can literally change the way we live, no doubt we are seeing an increasing number of initiatives aimed at moulding more entrepreneurs. Even governments …

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