Your Customers Want Omnichannel Customer Service Experience

There is no doubt that messaging apps have become a necessity for most people on a daily basis, whether it is to communicate with someone across the world or to promote and create a business. Today, messaging apps (including Facebook Messenger, WhatsApp, WeChat, Line and more) have eclipsed social media, in both total users and …

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Kiwari X Telkom: Changing How Employees Connect and Communicate

Communication is a significant aspect of teamwork and healthy internal communication is critical for a good teamwork and  positive atmosphere in the workplace. In recent years the rise of internal communication apps has allowed companies to communicate directly with employees and monitor their level of engagement. You might be familiar with Slack, LINE, WhatsApp, or …

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How to Create Customer Service Chat with Qiscus

On January the 2nd, 2018 we announced our new customers service solution package called Omnichannel Chat Solution. We personally called it Qismo. Qismo is an accelerator package as a solution for customers service. It is an integrated service which connects customers to merchants via currently available messaging services in the market such as FB messenger, Line, and …

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Qiscus Web SDK Version 2.6.0 is Now Live. Here’s What’s New!

We’ve recently launched our latest web SDK version. Version 2.6.0 brings a refreshed UI compared to its’ predecessor. In this post we’ll highlight changes brought by this version. A new UI style We’ve revamped the styling for the widget to have a slicker look. Here’s what it’s look like compared to its’ predecessor (version 2.5.11). The …

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#TechTalk104: Apps with Chat or Without?

Saturday (10/02) Qiscus held a monthly event, TechTalk, with the theme “Apps with Chat or Without”. Taking place in Jogja Digital Valley, the event was attended by participants from various professional backgrounds. This TechTalk is the 104th event held by Qiscus. In this event, Rizqinofa Putra, Founder of Skyshi Digital Indonesia, attended as a speaker. …

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Why You Should Consider Utilizing Chat to Engage Millennials?

Millennials, or people in the 18 to 35 age range, are considered more complex and unconventional than the previous generations. Their sheer number compared to the other generations makes them influential in every sector, especially in Information Technology (IT) and mobile networking, where people can easily shift their interest to more convenient products. Reaching Millennials …

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