4 Pain Points of Using Social Chat Apps for Work

There have been numerous talks on chats being almost the de facto communication platform in the working world. Indeed, popular chat applications like whatsapp, FB Messenger, Google Hangout etc have made it really easy for professionals to reach out to clients. Additionally, with reliable video calls, businesses are empowered to service clients remotely. All these are thanks to …

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Are You Sure You Will Not be Disrupted?

Following up from my first #TechTalk on Digitization and Its Pitfalls, I conducted a second #TechTalk on Twitter which touched on the issue of digital disruption: how can usinesses know if they are at risk of being digitally disrupted? This issue is highly relevant and important for businesses, especially those holding management positions. While many understand the …

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Chat Increases Conversion Rates

There’s a lady who’s sure all that glitters is gold And she’s buying a stairway to heaven. When she gets there she knows, if the stores are all closed. With a word she can get what she came for. Ooh, ooh, and she’s buying a stairway to heaven. Stairway to Heaven by Led Zeppelin. A …

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Unlimited Possibility for Going Mobile

Technology is created to make a better life for humanity. It cannot replace the human needs of intimate and physical interactions. These needs are still there, but the way or the channel they are accessed are further facilitated by technology.  Both offline and mobile-based channels have the same aim of bringing the best services companies …

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Chat is Playing a Bigger Role in E-Commerce

Consumers spend a significant portion of their lives chatting via popular messaging and social media applications. Interactions between friends are more frequently than not, carried out via chats which are a great way to make new friends and engage existing friends. For eCommerce businesses targeting the Gen-Y and Gen-Z consumers, this is one important thing to note. In today’s …

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There’s More to be Just E-Commerce

The development of information technology has brought significant transformation on how businesses engage their customers. Today’s trend demands a model that makes highly effective and efficient information sharing between businesses and customers, with great emphasis on excellent user experience. This trend forces companies to re-evaluate their customer engagement model, not only for internal improvements of …

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A Consultant’s Pain Point and How RTC Solves It

Consultants do receive lots of requests for ‘quick’ consultations (for free that is). These quick consultations come in the form of simple questions asked via WhatsApp or other real-time chat and call applications. But Lo and behold! Those quick consultations ended up taking hours of consultants’ valuable time. This means opportunity costs, particularly if your business model is based on …

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WebRTC Simplified: Everything You Need to Know About WebRTC System

So, what is WebRTC system? You know that it’s the acronym for Web Real Time Communication, but what exactly does it do? How can it affect your business? And what’s all the fuss about implementing it to your operational? Does it really have a potential profit value? Crash-Course: History of Real-Time Communications WebRTC has been …

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Digitization and It’s Pitfalls

I have just finished a #TechTalk on Twitter. I shared 10 key points on the pitfalls of digitization based on extensive research by McKinsey. If you missed it, below is the compilation of the tweets. Overview/Background: Based on an extensive research conducted by McKinsey, companies are indeed adopting digitization strategies. However, the research proved that …

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