We Are Living A Life of Constant Connectivity

Communication via mobile devices has become a daily habit for almost everyone. Mobile devices are no longer just a convenient tool to access the Internet; they are also changing people’s fundamental behavior, shifting our social media conversations to become more one-to-one or private. Today’s Situation Southeast Asia (SEA), in particular, consists of a significant proportion …

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#TechTalk 117: Enhancing Customer Experience (CX) to Boost Sales and Customer Loyalty

During the last quarter, Qiscus held our #TechTalk event series. Being held at Blog 71 Yogyakarta, #TechTalk117 was attended by hundreds of SME owners around the Yogyakarta area. This event was held in collaboration between Qiscus, Faspay, and Avana. Faspay is a local start-up while Avana originates from Malaysia. At the event, attendees were fortunate …

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Qiscus Supports the Indonesian E-Commerce Sector: Optimizing Bukalapak’s Chat Feature

Instant chat messaging’s popularity is gradually increasing in Indonesia. eMarketer reported that in 2014, the recorded number of chat messenger users in Indonesia reached 37.6 million users. The amount is predicted to increase to 91.6 million users in 2019. This rapid enhancement affects the change of Indonesian’s customer behavior, who expects that services and products …

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Layer’s Chat Service Shutdown: How to Migrate from Layer to Qiscus Chat SDK

Layer is one startup company that has inspired us to build amazing chat SDK. However, we see some problems (especially in its performance) in Layer’s products that we believe we have already fixed in Qiscus Chat SDK. We have migrated Layer’s customers who have experienced some problems related to Layer’s performance which affected their business …

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Donating with Convenience: Kitabisa.com’s Story in Using Qiscus Multichannel Customer Service Chat

“There are still a lot of good people in Indonesia.” That thought seems to be proven by Muhammad Alfatih Timur and Vikra Ijas, co-founders of Kitabisa.com, the first crowdfunding platform for social causes in Indonesia. Established since 2013, Kitabisa.com utilizes digital technology to systematically bridge good people, the community and organizations to be called #OrangBaik …

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