How Businesses Today are Implementing Chatbots to Elevate Their Services

Chatbots are an incredibly hot topic right now. The implementation of chatbots in several industries has become a new normal. The integration and amalgamation of messenger apps and bots allow businesses to utilize applications. Such as Facebook Messenger, LINE, WhatsApp, and in-app chat as tools for customer engagement. Chatbots as a Solution as Businesses Continue …

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Facing the Change in Hospitality Industries With Chatbots

The technology had been advanced to help our lives easy and convenient. The emergence of artificial intelligent (AI) through chatbots has affected not only finTech, but also hospitality and travel industries. To serve a massive amount of customer, an efficient and cost-saving chatbots has become a better option and could even make the companies grow. …

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Why the Insurance Industry Must Go Digital

The emergence of the digital era has made our lives as modern people, especially for those who live in urban areas, easy, fast-paced, and dependent on the Internet and Technology. Businesses and stakeholders are also being challenged by this phenomenon. Take the example of Uber, where some have said that it has killed conventional taxis. …

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How Qiscus Helps Doku Improve Customer Experience

In this digital era and the rising of financial technology (FinTech). People are making payments  not only via banks, but also using electronic money (e-money). The traditional paper money is fast becoming outdated and it is being replaced by the convenient. And easy-to-use e-money, although not completely. sdk More than just digital money like in …

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The Digital Revolution of Insurance in Indonesia

Indonesia is undoubtedly one of the most enticing markets in the world and the most attractive insurance market in Asia with a high potential in profitability and growth. With more than 250 million people, the country is enthroned as one of the largest economic zones in the world. But there is no guarantee that every …

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Ruangguru: Enhanced Customer Engagement with In-App Features

Distance learning has been popularized by an application focused on education, all thanks to globalisation. A recent survey by Statisca found that education apps are the third most downloaded application for Apple users at a rate of 8.47% in October 2017. In Indonesia, similar applications that can be downloaded via mobile phone have been promoted …

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The Rising Phenomena in InsureTech with Omnichannel

While you may be well aware of the rise in fintech, have you ever heard about the new duo, insurance and technology? If we have to classify it, insuretech is a sector under the bigger umbrella fintech. To put it simply, it is the application of technology, created to solve one of the finance industry most …

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How Chat Interface Boosts Customer Retention in Mobile Apps

We live in the day where application existence means business. While applications in the past help businesses in getting customers, that’s not the case anymore. Nowadays, we can get customers even with growth hacking. Growth hacking is mostly found in start-ups and, is an attracting way to gain growth in revenue. For early start-ups, “growth” …

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Beyond Social Media: The Next Frontier for Businesses

How many social media accounts do you have? Facebook, Twitter, Path, Instagram,  or LinkedIn? Are they all used up? Social media is exploding everyday. It’s bombarded by various content that sometimes render it unattractive. It has pushed many users to leave their accounts due to the boredom and exasperation of seeing irrelevant content. It seems …

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Options Available for Startups Keen on Chat

Nowadays getting involved in communities requires you to have dynamic approaches and dedication, just like building other relationships. Not to mention with marketing, it demands you to always advance towards and embrace practicality, especially for budding businesses like startups. Startups need to practise efficiency in order to become more stable, sometimes even more so than …

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