Introducing Omnichannel Chat Solution

Omnichannel Chat Communicating with customers is at the top of many a businesse’as lists of things to do right. The point of contact between a business and a customer can make or break a company. So setting up easy and quick engagement strategies is a key principle. On the other hand, social media platforms such …

Continue reading

Qiscus Chat and Call SDK: Enhancing the Healthcare Industry

Telemedicine and telehealth, both of them often used interchangeably. Have become fine examples of the application of technology in an otherwise traditional healthcare industry. As similar as they may seem to be, there is a clear distinction between both: telemedicine is only limited to clinical services, while telehealth is far wider, encompassing health services like …

Continue reading

WebRTC: An Introduction

While video calls seemed to be a fantasy 20 years ago, now, it is as mundane as talking to your neighbor. Almost no human being with a smartphone and an Internet connection had never used this technology before. Furthermore, web-based video conferences have found its place in people’s lives. webrtc Video conference, online chat, and voice …

Continue reading

Beyond Social Media: The Next Frontier for Businesses

How many social media accounts do you have? Facebook, Twitter, Path, Instagram,  or LinkedIn? Are they all used up? Social media is exploding everyday. It’s bombarded by various content that sometimes render it unattractive. It has pushed many users to leave their accounts due to the boredom and exasperation of seeing irrelevant content. It seems …

Continue reading

The Different Types of Chat Bots

When you hear the word bot, what comes to  mind at that moment? You might think about how bad bots are. Interestingly, if you do a  Google search on “What are bots?”, the keyword will give rise to 50% negative results.  People are usually more aware of the “bad bots”, the type of bots that …

Continue reading

AI is My Lawyer!

As one of the most hated professions by public opinion, lawyers, nonetheless, have also become one of the most sought after. Especially in these raging rise of the economic atmosphere in Southeast Asia, by 2025, law firms’ capability of handling clients will become much more significant. To top it off, the market is ridiculously huge, …

Continue reading

What if Elon Musk Was Wrong about AI?

It is crystal clear that Artificial Intelligence (AI) is already within us. We are surrounded by smart machines which have amazing capabilities to self-learn such as Siri, Uber and Netflix. The impact of Artificial Intelligence is inevitable; it fills our daily lives, without having to mention that this phenomena might be disruptive in the future. …

Continue reading

AI and Chat Interface in FinTech App

2016 is over, and it seems like bots are a new trend that has arose. The bots invasion has begun. Many industries are trying to exploit bots to elevate their businesses. E-commerce companies are using bots to complete their carts as are medical apps, who are utilising bots  to give quick answers to user queries …

Continue reading

In-App Chat: Redesigning the Banking Experience

Have you ever considered how much time you waste facing the automatic teller machine? The traveling time from your place to the ATM, then time spent queueing up, and finally the time taken for completing the transaction itself. Today the financial world has been revolutionised. It has transformed all of your “wasted” time into something …

Continue reading