How Qiscus Helps Talenta Enabling Conversations for Employees

These days many business enterprises try to transform their business digitally. Talenta, a cloud-based Software as a Service (Saas), offers a solution for managing human resources (HR) in small and medium businesses through an easy-to-use and personalized HR software. Through Talenta, the client can boost the efficiency, transparency, and sustainability of its HR division. HR …

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Smoothing The Transition Between Chatbot and Human Customer Service

Currently, chatbot is used predominantly for provision of customer service. Many businesses use chatbot to help the human agent with answering their customers’ inquiries. For instance, Veronika, a chatbot developed for Telkomsel that is integrated with LINE, Telegram, and Facebook Messenger to help engaging customers. Let’s look at an example in the food-service industry. Imagine …

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How to Put FAQ Chatbot into Your App

Let’s start this article with a quite long question: “What if you have an app or running website, and want to automate incoming questions about your products from your customers. You want the question to be accessible from several chatting platforms, not only from your own platform but also from Facebook Messenger or even LINE as well. …

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How Qiscus Enables Conversation on Indonesia’s Smart City Apps

When nearly 70% of the country’s population is expected to live in cities by 2025, the government faces a serious challenge to fulfill society’s needs and make living convenient for its community. A smart city is then presented as a concept to respond to that rapid change. Based on Ijltet.org, an international journal website, a …

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Protect Your Data Privacy by Creating Your Own Communications Platform

When the Cambridge Analytica case erupted on March 17, 2018, people started developing trust issues toward Facebook and questioning its’ privacy management. The question being asked was mostly on how a third party company could have harvested Facebook user’s data through a trivial psychological quiz and used the data for its’own benefit. In this case, …

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How to Integrate Qiscus Chat SDK Into Ionic Apps

Indonesia is an active user of smartphones, which is why so many local and foreign companies are competing to build mobile applications. However, the needs of mobile developers are not proportional to the number of existing developers. So Ionic is a tool that targets web programmers to be able to create mobile apps with the …

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How to Create Customer Service Chat with Qiscus

On January the 2nd, 2018 we announced our new customers service solution package called Omnichannel Chat Solution. We personally called it Qismo. Qismo is an accelerator package as a solution for customers service. It is an integrated service which connects customers to merchants via currently available messaging services in the market such as FB messenger, Line, and …

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Introducing Omnichannel Chat Solution

Communicating with customers is at the top of many businesses’ lists of things to do right. The point of contact between a business and a customer can make or break a company. So setting up easy and quick engagement strategies is a key principle. On the other hand, social media platforms such as Facebook, LINE, …

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Qiscus Chat and Call SDK: Enhancing the Healthcare Industry

Telemedicine and telehealth, both of them often used interchangeably. Have become fine examples of the application of technology in an otherwise traditional healthcare industry. As similar as they may seem to be, there is a clear distinction between both: telemedicine is only limited to clinical services, while telehealth is far wider, encompassing health services like …

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