Category Archive For "Tutorial"
Integrating Dialogflow v2 into Qiscus Multichannel
This article is an update to the previous one about Integrating Dialogflow into Qiscus SDK. Dialogflow v2 embraces the concept of service account and no longer uses client access token approach. Hence, there will be a gap in integrating Dialogflow bot into our services from the v1 point of view. We are going to use …
Integrating [email protected] into Your Qiscus Multichannel Chat
Many companies are now aware of how important it is to improve their customers’ satisfaction. Several methods were created to answer this need and one of them is by engaging people through their preferred channels. To top it off, Multichannel Chat scheme enables companies to reach customers in an effective and efficient way. Why? Because …
How Smart Agent Allocation in Qiscus Multichannel Chat Can Handle Your Customers’ Needs
In the case of modern customer service, each of single customer has their own query and needs. As businesses, you will need to handle all these queries based on the customer’s needs. Most of the time, the answer to queries comes from many people and various departments of the organisations. Hence, ideally, a customer’s problem …
How to Implement Qiscus Chat SDK JavaScript in Electron
There are several cases where chatting can be done in a desktop environment application. As Qiscus is not able to provide support to native programming languages like C#, we are not able to fully implement this at the moment. But no worries! In Qiscus, we make things easier. In order to do the above, we …
in Tutorial
How to Use Burp Suite for Mobile App Testing
When building a mobile app, several situations call for engineers to monitor the app’s Application Programming Interface (API). One such situation is when engineers may want to test the app’s performance and vulnerabilities. Burp Suite is a software from PortSwigger that allows you to monitor an app’s API and to manipulate the requests that come …
Moving from PRISM, A Migration Guide
PRISM has announced that it will stop its service to the merchants at the end of April 2019. We welcome you to migrate your multichannel customer service solution to our service. Qiscus Multichannel Customer Service Chat is a multichannel customer service solution that connects customers to merchants through public messaging service, such as Facebook …
How to Integrate Qiscus Smart Agent Allocation to CRM
Customer Relationship Management (CRM) system is arguably one of the key important components in all industry today. By understanding the need of our customer, we can leverage that to deliver even better service to our customer and then gain more trust. CRM also help to resolve any issue happening to our client, as well as …
