Category Archive For "Tutorial"
in Tutorial
How to Use Burp Suite for Mobile App Testing
When building a mobile app, several situations call for engineers to monitor the app’s Application Programming Interface (API). One such situation is when engineers may want to test the app’s performance and vulnerabilities. Burp Suite is a software from PortSwigger that allows you to monitor an app’s API and to manipulate the requests that come …
Moving from PRISM, A Migration Guide
PRISM has announced that it will stop its service to the merchants at the end of April 2019. We welcome you to migrate your multichannel customer service solution to our service. Qiscus Multichannel Customer Service Chat is a multichannel customer service solution that connects customers to merchants through public messaging service, such as Facebook …
How to Integrate Qiscus Smart Agent Allocation to CRM
Customer Relationship Management (CRM) system is arguably one of the key important components in all industry today. By understanding the need of our customer, we can leverage that to deliver even better service to our customer and then gain more trust. CRM also help to resolve any issue happening to our client, as well as …
How to Embed Your Chatbot to Mobile App Using Qiscus Chat SDK
Customer expectation today, related to high-speed response to any business or services is very high. People are expecting very immediate answer or response to company or customer service agent, just like they are expecting chat response from their friend. This new expectation will make company need to catch up and being innovative. One of obvious …
How to Put FAQ Chatbot into Your App
Let’s start this article with a quite long question: “What if you have an app or running website, and want to automate incoming questions about your products from your customers. You want the question to be accessible from several chatting platforms, not only from your own platform but also from Facebook Messenger or even LINE as well. …
How to Create Custom Bubble Chat with Qiscus SDK
Over the month, we have been developing Buddy Chat for Android with custom features chatroom. Based on our experience, Qiscus SDK supports to develop sending payload messages. You can make your custom payload based on which of your data to include in your custom bubble chat room. For example, user interface of bubble survey in …
How to Integrate Qiscus Chat SDK Into Ionic Apps
Indonesia is an active user of smartphones, which is why so many local and foreign companies are competing to build mobile applications. However, the needs of mobile developers are not proportional to the number of existing developers. So Ionic is a tool that targets web programmers to be able to create mobile apps with the …
How to Create Customer Service Chat with Qiscus
On January the 2nd, 2018 we announced our new customers service solution package called Omnichannel Chat Solution. We personally called it Qismo. Qismo is an accelerator package as a solution for customers service. It is an integrated service which connects customers to merchants via currently available messaging services in the market such as FB messenger, Line, and …
in Tutorial
How to Implement Customer Service Chat for Website with Qiscus SDK
Customer service is irrefutably important in business especially when you merge communication technology, such as a website, into your business. There are many reasons why we have to provide the best form of customer service, one of them being the need to gain trust of customers. Good customer service also at the same time has …
Integrating DialogFlow (API.ai) into Qiscus SDK Chat Application
Just recently on October 10th, Google announced a change in name of API.AI into DialogFlow. There are a couple of new features following this change. Regardless of what has been changed, in this post we are going to share a simple way of how to integrate your agents that is created using DialogFlow into any …
