Category Archive For "Tutorial"
How to Integrate Email to Qiscus Multichannel
In our previous article, we talked about how we can integrate Twitter DM into Qiscus Multichannel using custom channel. In this article, we will show you how we can integrate Email into Qiscus Multichannel as an additional incoming channel using the Custom Channel Intermediary (CCI) service from Qiscus. CCI is an intermediary service which can …
Integrating Twitter Direct Message into Qiscus Multichannel
By default, Qiscus Multichannel provides several channels that you can activate as your source of incoming messages. However, you might also require other channels to be used in your business flow. Let’s take Twitter Direct Message (Twitter DW) as an example. In order for you to enable this channel, you could make use of the …
Integrating Dialogflow v2 into Qiscus Multichannel
This article is an update to the previous one about Integrating Dialogflow into Qiscus SDK. Dialogflow v2 embraces the concept of service account and no longer uses client access token approach. Hence, there will be a gap in integrating Dialogflow bot into our services from the v1 point of view. We are going to use …
Integrating [email protected] into Your Qiscus Multichannel Chat
Many companies are now aware of how important it is to improve their customers’ satisfaction. Several methods were created to answer this need and one of them is by engaging people through their preferred channels. To top it off, Multichannel Chat scheme enables companies to reach customers in an effective and efficient way. Why? Because …
How Smart Agent Allocation in Qiscus Multichannel Chat Can Handle Your Customers’ Needs
In the case of modern customer service, each of single customer has their own query and needs. As businesses, you will need to handle all these queries based on the customer’s needs. Most of the time, the answer to queries comes from many people and various departments of the organisations. Hence, ideally, a customer’s problem …
How to Implement Qiscus Chat SDK JavaScript in Electron
There are several cases where chatting can be done in a desktop environment application. As Qiscus is not able to provide support to native programming languages like C#, we are not able to fully implement this at the moment. But no worries! In Qiscus, we make things easier. In order to do the above, we …
in Tutorial
How to Use Burp Suite for Mobile App Testing
When building a mobile app, several situations call for engineers to monitor the app’s Application Programming Interface (API). One such situation is when engineers may want to test the app’s performance and vulnerabilities. Burp Suite is a software from PortSwigger that allows you to monitor an app’s API and to manipulate the requests that come …
