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How to prevent teams from siloing information?

What makes an excellent employee?

Companies make huge investments in staff trainings. In the US alone, close to $80 billion worth of trainings were spent and yet there are no certain ROI that businesses gained from this investment. Is this investment really necessary?


Trainings are important in transferring skills and knowledge required of the job – but limited to explicit knowledge which can be articulated, codified, stored in certain media and can be readily transmitted to others.

Not all knowledge are explicit though. Some are implicit – that is ‘tacit knowledge’. Tacit knowledge consists of habits and culture that we often do not recognize in ourselves. And it is almost impossible to communicate to others via words and symbols.

In the business world, this is the knowledge that explains why some experienced staff just know what to do and say at the right moment of time and situation. 

In effect, tacit knowledge is what differentiates between an excellent and a mediocre employee.

SO What is the best way to transfer tacit knowledge?

Dr. Edward Rogers, Chief Knowledge Officer at NASA’s Goddard Space Flight Center in Greenbelt, Maryland, says that there are two ways for tacit knowledge to be transferred:


(1) Allow employees to observe other more experienced ones

People learn by watching others. It is important for a new employee  to observe how his colleague handles something, what is the thinking process underlying it, what actions produce good consequences etc. 

(2) Allow employees to have a shared context 

Sometimes you may try to teach a person something, but if he is not in the same context or unaware of the discussions or thinking process that took place, they it will still be hard to transfer tacit knowledge. 

It is common for team members to share with each other some of the best practices or ideas that has worked for them. But it is uncommon for team members to share in detail the underlying thinking processes and considerations made. Because this takes lots of effort and time to do.

How qiscus helps in tacit knowledge transfer

In qiscus, every team member is able to see and observe discussions and considerations made by other team members. This is because qiscus was designed as a group/room – based messaging system. It allows for both active participants and observers to be in the same room without overwhelming respective groups. 

This allows for both employers and employees to have very little need to ‘watch over the shoulder’ or physically ask each other on the progress or the important learning points of the challenges that they faced.

Those progress updates and learning challenges are visible to everyone who’s in the same qiscus room.

This way, qiscus helps to facilitate the transfer of this invaluable tacit knowledge and help each team member excel in what they do.

qiscus - group messaging tool for teams working remotely.

In many ways, qiscus’s interface is as familiar as using whatsapp.

But that’s where it ends. Using qiscus, you can be superman/woman and manage multiple discussions on your mobile,  then swing over to your laptop to quickly execute your tasks.   


qiscus is designed for teams, platform agnostic and it’s as easy to as chat but as powerful as a project collaboration tool.

Supercharged your teams communication by giving qiscus a try



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