Managing Remote Teams Abroad: You don’t work around technology. Technology works around you
I recently pitched at theÂ E27 Founders DrinksÂ event representing qiscus and had quite the experience.Â Â My pitch wasnâ€™t anything dynamite, but did have an impact I didn’t see coming.Â Â The unexpected result of this pitch was getting exposure to an audience we rarely see physically (IRL users?).Â Â I was talking to 50+ strangers and 3 VCs explaining how qiscusâ€™ and 1.618â€™s (Web Design Agency) manage clients with our Development team successfully abroad.Â Â Pay attention to this.Â Â Can you guess what the audience was interested in?Â Â Not qiscus so much, but other startups and companies were asking me about:
â€œHow do you manage your team/freelancers/IT abroad and maintain accountability when no one is there?â€
â€œGood questionâ€¦.Â Â No, Great Question!â€
Most of these companies that were asking ranged from development firms to eCommerce companies who outsource their development talent.
Now our Development forÂ qiscus andÂ 1.618Â inÂ JogjakartaÂ is doneÂ in house, but weÂ still face the same challenges.
Communication and Relationship Management is key
I wearÂ multiple hatsÂ as most start up employees do.Â Â So I split my time withÂ qiscus and 1.618 (I do biz dev for the agency) on a in demand basis.Â Â So client side, work is more tedious because you need to manage two sets of expectations.Â Â The Development team/Project Managers and the client. This involves a lot ofÂ qiscus chatting andÂ GoogleÂ hangouts, but the keyÂ tool to making every project we do a success is the quality of relationships we have in place with our development teams and client.Â Â
ConstantÂ communicationÂ and providing clear and concrete context forÂ everyÂ conversationÂ is a must becauseÂ EnglishÂ represents only 50% of the team’s firstÂ language.Â Â We make extra effort to make sure all our planning and task are thoroughly understood for all parties involve.Â Â This will take some extra effort, but will save you business, migraine headaches and turn clients into evangelists for your companyâ€™s reputation.
A few questions toÂ â€œkick the tiresâ€ if you will in regards to managing your remote teams or clients.
Can your team communicate project requirements effectively?
This can be remedy by setting up a standard communication point for the team or client.Â Â For us we useÂ qiscus, google hangouts (mainly for screen sharing) evernote and google apps for (notes and doc collaboration).Â
If you are looking for help with time management check out our podcast for tips on theÂ best task managers
We channel 90% of all of ourÂ communicationsÂ via these platforms.Â Â This does two critical things for us.Â Â
1. We can track and manage all of our conversations and refer back to them very quickly with our unified search built intoÂ qiscus.
Why do you need a messaging system that compliments remote work?
The advantages of going with a messaging system that is dynamic and in real time moves decision making and taking action faster. Â Never again work with freelancer, agency, or client who revolves around the idea that you work around technology. Â Technology should work around you, not the ladder. Â you work around technology. Â Technology should work around you
For example, we all have gone through the experience of waiting for the client, developer, or colleague â€œXYZâ€ to return our email and progress to the next step. Â This is slow and archaic in this day and age. Â Having a messenger system like qiscus encourages high frequency communication that allow for multiple conversation topics to be handle in short, organized, more efficient sessions. Â
If you have any questions just drop me a message in the comment or ping me on twitter. Â
qiscus -Â group messaging tool for teams working remotely.
Distributed workforce have greater leverages in getting a larger talent pool while still keeping operation costs low. However, communication gets more inefficient the further a co-worker is from his colleagues.
qiscus solves this problem by creating a room-based discussion system to allow work discussion flow naturally. This allows your teams productivity to multiply yet remain least disruptive to your work processes. Â Â
qiscus is designed for teams, platform agnostic and itâ€™s as easy to as chat but as powerful as a project collaboration tool.
Supercharged your teams communication by givingÂ qiscus a try