Donating with Convenience: Kitabisa.com’s Story in Using Qiscus Multichannel Customer Service Chat

“There are still a lot of good people in Indonesia.” That thought seems to be proven by Muhammad Alfatih Timur and Vikra Ijas, co-founders of Kitabisa.com, the first crowdfunding platform for social causes in Indonesia. Established since 2013, Kitabisa.com utilizes digital technology to systematically bridge good people, the community and organizations to be called #OrangBaik …

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How Smart Agent Allocation in Qiscus Multichannel Chat Can Handle Your Customers’ Needs

In the case of modern customer service, each of single customer has their own query and needs. As businesses, you will need to handle all these queries based on the customer’s needs. Most of the time, the answer to queries comes from many people and various departments of the organisations. Hence, ideally, a customer’s problem …

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