in Insight
5 Reasons Why Implementing Only Web Live Chat is Outdated
Since the beginning of time, humans have always looked for better and convenient ways to communicate and connect with each other. Today, billions of people use social media and instant messaging platforms, not only to interact with their communities but also to connect with businesses and brands. However, nowadays, even if a company has a website, call …
Integrating [email protected] into Your Qiscus Multichannel Chat
Many companies are now aware of how important it is to improve their customers’ satisfaction. Several methods were created to answer this need and one of them is by engaging people through their preferred channels. To top it off, Multichannel Chat scheme enables companies to reach customers in an effective and efficient way. Why? Because …
in Client Story, Insight
How a Chat App Revolutionized the Banking Industry
What are the main ingredients of a successful banking system? Most of us will agree that it is either effectiveness or security. When we talk about a highly complex system that manages, stores, lends, and profits from money, the slightest dent on its security or effectiveness will diminish the public’s trust towards it significantly. Therefore, …
How Smart Agent Allocation in Qiscus Multichannel Chat Can Handle Your Customers’ Needs
In the case of modern customer service, each of single customer has their own query and needs. As businesses, you will need to handle all these queries based on the customer’s needs. Most of the time, the answer to queries comes from many people and various departments of the organisations. Hence, ideally, a customer’s problem …
How to Implement Qiscus Chat SDK JavaScript in Electron
There are several cases where chatting can be done in a desktop environment application. As Qiscus is not able to provide support to native programming languages like C#, we are not able to fully implement this at the moment. But no worries! In Qiscus, we make things easier. In order to do the above, we …
How We Handle 10 Million Concurrent User Connections and 5 Million Messages Per Minute Throughput
Scalability has always been a priority in Qiscus. Our Research and Development (R&D) team has completed an extensive research and benchmarking exercise to identify the best way to handle high concurrent user connections. After much resources poured into this mission, we found the potent formula. In this article, we will share a gist of what we did to bring …
Things Brands Should Know Before Using WhatsApp Business API
People whose phones are connected to the Internet would most likely have WhatsApp installed in it, be it for casual communication or more serious ones, like work- or study-related. It is user-friendly, lighter than most chat platforms, and has already established a huge user base. About 1.5 billion people throughout the planet use this green …
