in Client Story, Insight
How a Chat App Revolutionized the Banking Industry
What are the main ingredients of a successful banking system? Most of us will agree that it is either effectiveness or security. When we talk about a highly complex system that manages, stores, lends, and profits from money, the slightest dent on its security or effectiveness will diminish the public’s trust towards it significantly. Therefore, …
How Smart Agent Allocation in Qiscus Multichannel Chat Can Handle Your Customers’ Needs
In the case of modern customer service, each of single customer has their own query and needs. As businesses, you will need to handle all these queries based on the customer’s needs. Most of the time, the answer to queries comes from many people and various departments of the organisations. Hence, ideally, a customer’s problem …
How to Implement Qiscus Chat SDK JavaScript in Electron
There are several cases where chatting can be done in a desktop environment application. As Qiscus is not able to provide support to native programming languages like C#, we are not able to fully implement this at the moment. But no worries! In Qiscus, we make things easier. In order to do the above, we …
How We Handle 10 Million Concurrent User Connections and 5 Million Messages Per Minute Throughput
Scalability has always been a priority in Qiscus. Our Research and Development (R&D) team has completed an extensive research and benchmarking exercise to identify the best way to handle high concurrent user connections. After much resources poured into this mission, we found the potent formula. In this article, we will share a gist of what we did to bring …
Things Brands Should Know Before Using WhatsApp Business API
People whose phones are connected to the Internet would most likely have WhatsApp installed in it, be it for casual communication or more serious ones, like work- or study-related. It is user-friendly, lighter than most chat platforms, and has already established a huge user base. About 1.5 billion people throughout the planet use this green …
Establishing Firmer Footing with A Brand New Website
Time couldn’t have flown faster; it seems like it was just yesterday that we wrote our year-end reflection as our New Year blog post, and now we’re already entering the second quarter of 2019. As you may recall from the blog post, Qiscus is fixing its eyes on enabling conversations between various parties, and we’re …
in Client Story, Insight
Making Financial Services Inclusive
Based on the Global Financial Inclusion Index released by the World Bank, Indonesians’ bank accounts have grown by 49% in 2017. This figure is a significant growth as just a few years ago in 2011, only a mere 20% of the population in Indonesia owned bank accounts. This growth in 2017 is also considered the …
