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Chatbot Failed to Fulfill Customer’s Request: How Do We Respond?

Bots have emerged and transformed into a startling new phenomenon since Facebook launched it’s Messenger platform, which is equipped with an Artificial Intelligence (AI)-powered chatbot.[1] After a year has passed, chatbots have now become viral and messaging apps equipped with chatbot functions have been on the rise. Nearly over 100,000 developers have dabbled with and …

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Kiwari X Telkom: Changing How Employees Connect and Communicate

Communication is a significant aspect of teamwork and healthy internal communication is critical for a good teamwork and  positive atmosphere in the workplace. In recent years the rise of internal communication apps has allowed companies to communicate directly with employees and monitor their level of engagement. You might be familiar with Slack, LINE, WhatsApp, or …

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How Halodoc Implemented Their Services to Simplify Healthcare Needs of More Than 1 Million Users

It is frustrating when our health fails, especially when it is sudden and ruins our daily functioning. On top of that, health issues are usually related to difficult access to good doctors and costly payment afterwards. Halodoc recognizes that health problems are unavoidable, hence they have recognized some potential pitfalls when it comes to health …

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How to Create Customer Service Chat with Qiscus

On January the 2nd, 2018 we announced our new customers service solution package called Omnichannel Chat Solution. We personally called it Qismo. Qismo is an accelerator package as a solution for customers service. It is an integrated service which connects customers to merchants via currently available messaging services in the market such as FB messenger, Line, and …

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