Qiscus X Kata.ai: A Business-Consumer Interaction Revolution

Currently, there are many communication mediums to connect businesses and one of them is via messaging applications. The results of the Forrester Consulting, a market research company that provides advice on existing and potential impact of technology, also states that companies which implement chat in their business processes have the potential to achieve a return …

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AI and Chat Trends in 2018

Hello, 2018! It seems that time has passed quickly through 2017 and now we’re welcoming 2018, just as quickly as how we saw digital technology causing significant disruption in many fields which inevitably brought along positive impacts. We can see how e-commerce has grown rapidly worldwide in 2017, especially in Southeast Asia (SEA). E-commerce continues …

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How Digital Trends Improve Healthcare for A Better Future

The world is changing rapidly like a chemical reaction that produces a new element with a giant catalyst called technology. Technology is not only a trend but also a basic necessity. The presence of technology sends our lives into a new dimension which is extremely technology-dependent. Ten years ago we saw technology as the thing …

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Introducing Omnichannel Chat Solution

Communicating with customers is at the top of many businesses’ lists of things to do right. The point of contact between a business and a customer can make or break a company. So setting up easy and quick engagement strategies is a key principle. On the other hand, social media platforms such as Facebook, LINE, …

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Why AI (Artificial Intelligence) Could Be Your Best Friend

The era of AI and Chatbots While some people may consider Artificial Intelligence as a threat to humanity, it is real that AI is now a part  and is gradually dominating every aspect of our lives. AI is the brain behind the intelligence system that happens these days. For example, chatbots that greet us or …

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AI Chatbots are Changing the Tide of the Banking Industry

In recent days, financial services are changing faster than most people, especially the layman, can anticipate. The rise of Artificial Intelligent (AI) technology in this decade is changing the tide of the financial industry, especially in banking. Before, AI was mainly used by social media platforms as a means to keep users engaged. However, recently, …

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How Businesses Today are Implementing Chatbots to Elevate Their Services

Chatbots are an incredibly hot topic right now. The implementation of chatbots in several industries has become a new normal. The integration and amalgamation of messenger apps and bots allow businesses to utilize applications. Such as Facebook Messenger, LINE, WhatsApp, and in-app chat as tools for customer engagement. Chatbots as a Solution as Businesses Continue …

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What if Elon Musk Was Wrong about AI?

It is crystal clear that Artificial Intelligence (AI) is already within us. We are surrounded by smart machines which have amazing capabilities to self-learn such as Siri, Uber and Netflix. The impact of Artificial Intelligence is inevitable; it fills our daily lives, without having to mention that this phenomena might be disruptive in the future. …

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