Chatbot Failed to Fulfill Customer’s Request: How Do We Respond?

Bots have emerged and transformed into a startling new phenomenon since Facebook launched it’s Messenger platform, which is equipped with an Artificial Intelligence (AI)-powered chatbot.[1] After a year has passed, chatbots have now become viral and messaging apps equipped with chatbot functions have been on the rise. Nearly over 100,000 developers have dabbled with and …

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AI and Chat Trends in 2018

Hello, 2018! It seems that time has passed quickly through 2017 and now we’re welcoming 2018, just as quickly as how we saw digital technology causing significant disruption in many fields which inevitably brought along positive impacts. We can see how e-commerce has grown rapidly worldwide in 2017, especially in Southeast Asia (SEA). E-commerce continues …

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Why AI (Artificial Intelligence) Could Be Your Best Friend

The era of AI and Chatbots While some people may consider Artificial Intelligence as a threat to humanity, it is real that AI is now a part  and is gradually dominating every aspect of our lives. AI is the brain behind the intelligence system that happens these days. For example, chatbots that greet us or …

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Use of Chats and Bots by The Hoteliers

Technological development nowadays has caused rocket progress for businesses to leverage on. Bots technology has allowed penetration by businesses into any barrier that limits the user-seller relationship. Every company today is always trying to improve its sales as best as possible in order to provide maximum satisfaction to the buyer and leave a positive impression …

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RTC: Facing Digital Disruption in Property Sector

Countries in Southeast Asia (SEA) Region, with the exception of Singapore, are often regarded as underdeveloped countries. Meaning that for the majority of the people who live in this region. They are in poverty, lagging behind in the agricultural sector, slow on industrialization, and face many other stereotypes that are imprinted upon them. These misconceptions and myths …

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AI Chatbots are Changing the Tide of the Banking Industry

In recent days, financial services are changing faster than most people, especially the layman, can anticipate. The rise of Artificial Intelligent (AI) technology in this decade is changing the tide of the financial industry, especially in banking. Before, AI was mainly used by social media platforms as a means to keep users engaged. However, recently, …

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How Businesses Today are Implementing Chatbots to Elevate Their Services

Chatbots are an incredibly hot topic right now. The implementation of chatbots in several industries has become a new normal. The integration and amalgamation of messenger apps and bots allow businesses to utilize applications. Such as Facebook Messenger, LINE, WhatsApp, and in-app chat as tools for customer engagement. Chatbots as a Solution as Businesses Continue …

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Facing the Change in Hospitality Industries With Chatbots

The technology had been advanced to help our lives easy and convenient. The emergence of artificial intelligent (AI) through chatbots has affected not only finTech, but also hospitality and travel industries. To serve a massive amount of customer, an efficient and cost-saving chatbots has become a better option and could even make the companies grow. …

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Why the Insurance Industry Must Go Digital

The emergence of the digital era has made our lives as modern people, especially for those who live in urban areas, easy, fast-paced, and dependent on the Internet and Technology. Businesses and stakeholders are also being challenged by this phenomenon. Take the example of Uber, where some have said that it has killed conventional taxis. …

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Options Available for Startups Keen on Chat

Nowadays getting involved in communities requires you to have dynamic approaches and dedication, just like building other relationships. Not to mention with marketing, it demands you to always advance towards and embrace practicality, especially for budding businesses like startups. Startups need to practise efficiency in order to become more stable, sometimes even more so than …

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