Qiscus Supports the Indonesian E-Commerce Sector: Optimizing Bukalapak’s Chat Feature

Instant chat messaging’s popularity is gradually increasing in Indonesia. eMarketer reported that in 2014, the recorded number of chat messenger users in Indonesia reached 37.6 million users. The amount is predicted to increase to 91.6 million users in 2019. This rapid enhancement affects the change of Indonesian’s customer behavior, who expects that services and products …

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Layer’s Chat Service Shutdown: How to Migrate from Layer to Qiscus Chat SDK

Layer is one startup company that has inspired us to build amazing chat SDK. However, we see some problems (especially in its performance) in Layer’s products that we believe we have already fixed in Qiscus Chat SDK. We have migrated Layer’s customers who have experienced some problems related to Layer’s performance which affected their business …

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How Smart Agent Allocation in Qiscus Multichannel Chat Can Handle Your Customers’ Needs

In the case of modern customer service, each of single customer has their own query and needs. As businesses, you will need to handle all these queries based on the customer’s needs. Most of the time, the answer to queries comes from many people and various departments of the organisations. Hence, ideally, a customer’s problem …

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