Benefits of Accelerating Digitization in Businesses

The impact of digitization these days is inevitable and far-reaching as time passes by. Many businesses have definitely taken advantage of the impact of digitization. For example, a study stated that at the end of 2010, e-book sales constituted about 10 percent of total sales, with an expectation that it would rise to 25 percent …

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Integrating Chatbot to Qiscus Chat SDK

Chatbot is very popular in modern chat communication today. Having capability of automatically reply message by a system and displaying various rich type messages by the system will be very common use-case which people expected nowadays in every smart platform. The most popular use case of chatbot such as customer service bot for supporting e-commerce …

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Chat Feature Dilemma: Why Building is Not Always a Better Idea

In recent years, chat applications have shown significant growth and even surpassed social networks in terms of gaining active users. According to Business Insider Intelligence data, the number of combined users of the top four chat apps are larger than that of the top four social networks. In Indonesia alone, according to a research by …

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Qiscus Chat SDK Identity Management

In Qiscus Chat SDK, we need to set user via client SDK. Qiscus is using login_or_register concept for setting up the user in the Qiscus object. Parameters that need to be passed on by client side are ’email’ (unique and function as an id for the user), ‘password’, and ‘username’. User will be created if …

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WebRTC: The Dawn of New-Age Banking Technology

Perhaps there is no other business industry that defines the very idea of marble lobbies in high-rise office structures more than the financial industry consisting of revered banks and financial firms. In fact, the appearance of skyscrapers, well-polished desks, and professionals in suits are considered the signs of a reliable and secure financial institution. The need …

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Unlimited Possibility for Going Mobile

Technology is created to make a better life for humanity. It cannot replace the human needs of intimate and physical interactions. These needs are still there, but the way or the channel they are accessed are further facilitated by technology.  Both offline and mobile-based channels have the same aim of bringing the best services companies …

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WebRTC Simplified: Everything You Need to Know About WebRTC System

So, what is WebRTC system? You know that it’s the acronym for Web Real Time Communication. But what exactly does it do? How can it affect your business? And what’s all the fuss about implementing it to your operational? Does it really have a potential profit value? Crash-Course: History of Real-Time Communications WebRTC has been …

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The Risk of Disintermediation

What is disintermediation? In simple terms, it means the removal of middle persons or intermediaries between producers and consumers. For instances: Customers can buy books from authors directly without the need for physical book stores (distributors) or even book publishers Patients can get the help they need from doctors directly, without the need for hospitals. …

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