Tag Archive For "Chat"
We Are Living A Life of Constant Connectivity
Communication via mobile devices has become a daily habit for almost everyone. Mobile devices are no longer just a convenient tool to access the Internet; they are also changing people’s fundamental behavior, shifting our social media conversations to become more one-to-one or private. Today’s Situation Southeast Asia (SEA), in particular, consists of a significant proportion …
Use Cases of Successful Marketing on Facebook Messenger
Facebook has long been known for its ability to reach out to the masses. It has managed to garner more than 2.4 billion active users in the second quarter of 2019, capturing 130 million users in Indonesia alone. Indonesian Facebook users form the third highest number of users in the world. The social network giant …
in Client Story, Insight, News, Product
Qiscus Supports the Indonesian E-Commerce Sector: Optimizing Bukalapak’s Chat Feature
Instant chat messaging’s popularity is gradually increasing in Indonesia. eMarketer reported that in 2014, the recorded number of chat messenger users in Indonesia reached 37.6 million users. The amount is predicted to increase to 91.6 million users in 2019. This rapid enhancement affects the change of Indonesian’s customer behavior, who expects that services and products …
Establishing Firmer Footing with A Brand New Website
Time couldn’t have flown faster; it seems like it was just yesterday that we wrote our year-end reflection as our New Year blog post, and now we’re already entering the second quarter of 2019. As you may recall from the blog post, Qiscus is fixing its eyes on enabling conversations between various parties, and we’re …
Meeting Your New Customers’ Expectations with Fintech
In early November 2018, the 112th Qiscus TechTalk was held, touching on how financial technology (fintech) can be used to meet the expectations of customers today, in particular, the Indonesians. Held by Qiscus in Kantorkuu, this event included panelists consisting of esteemed fintech players: Teddy Tee (CEO Cashlez), Johnny Widodo (Director OVO), Adjie Wicaksana (CEO …
in Insight
Create A More Trustworthy C2C E-Commerce with In-App Chat Feature
The massive penetration of the internet creates a new type of business, including e-commerce, which comes in various forms: B2B (business to business), B2C (business to consumer) and the most recently, C2C (customer to customer). Although C2C e-commerce was developed last, as explained by Sami I Makelainen in From B2C to C2C e-Commerce, the C2C …
in Insight
Live Chat is Not Only B2C’s Cup of Tea, But Also for B2B
Today, in this real-time communication era, live chat and video conference has changed the way companies do business. Most of our activities are integrated with this fast changing means of communication. The use of live-chat is not only affecting B2C based companies, but also their B2B counterparts. Interestingly, this stereotypical B2C technology can be employed …