Live Chat is Not Only B2C’s Cup of Tea, But Also for B2B

Today, in this real-time communication era, live chat and video conference has changed the way companies do business. Most of our activities are integrated with this fast changing means of communication. The use of live-chat is not only affecting B2C based companies, but also their B2B counterparts. Interestingly, this stereotypical B2C technology can be employed …

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Protect Your Data Privacy by Creating Your Own Communications Platform

When the Cambridge Analytica case erupted last March 17, 2018, people started to develop trust issue towards Facebook and questioning its privacy management. The question was mostly about how the third party company can harvest Facebook user’s data, through trivial psychological quiz, for its benefit. In this case, the data was used to support  Donald …

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How Qiscus Chat Solution Can Help for Winning of Retail Customers Heart

Retail market has grown tremendously in recent years, especially e-commerce that is now growing and shifting as a new trend worldwide, particularly in Indonesia. Why Indonesia? Look at the graph below; the internet is now a primary requirement in Indonesia since a half of Indonesian or around 132.7M Indonesians have internet access. Consequently, the amount …

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Top 5 Insights From Us! Special Gift for You

On February until March, we published more than 20 articles and reports on Qiscus.com. Listed below are the five most popular insights of Qiscus thinking, based on visits to our website and blog. The takeaways? Looking at the list, it’s clear that you, our audience were hungry for perspectives on case study not only specific …

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Chatbot Failed to Fulfill Customer’s Request: How Do We Respond?

Bots have emerged and transformed into a startling new phenomenon since Facebook launched it’s Messenger platform, which is equipped with an Artificial Intelligence (AI)-powered chatbot.[1] After a year has passed, chatbots have now become viral and messaging apps equipped with chatbot functions have been on the rise. Nearly over 100,000 developers have dabbled with and …

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Your Customers Want Omnichannel Customer Service Experience

There is no doubt that messaging apps have become a necessity for most people on a daily basis, whether it is to communicate with someone across the world or to promote and create a business. Today, messaging apps (including Facebook Messenger, WhatsApp, WeChat, Line and more) have eclipsed social media, in both total users and …

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