How Qiscus Chat Solution Can Help for Winning of Retail Customers Heart

Retail market has grown tremendously in recent years, especially e-commerce that is now growing and shifting as a new trend worldwide, particularly in Indonesia. Why Indonesia? Look at the graph below; the internet is now a primary requirement in Indonesia since a half of Indonesian or around 132.7M Indonesians have internet access. Consequently, the amount …

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Top 5 Insights From Us! Special Gift for You

On February until March, we published more than 20 articles and reports on Qiscus.com. Listed below are the five most popular insights of Qiscus thinking, based on visits to our website and blog. The takeaways? Looking at the list, it’s clear that you, our audience were hungry for perspectives on case study not only specific …

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Chatbot Failed to Fulfill Customer’s Request: How Do We Respond?

Bots have emerged and transformed into a startling new phenomenon since Facebook launched it’s Messenger platform, which is equipped with an Artificial Intelligence (AI)-powered chatbot.[1] After a year has passed, chatbots have now become viral and messaging apps equipped with chatbot functions have been on the rise. Nearly over 100,000 developers have dabbled with and …

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Top 5 Insights From Us! Special Gift for You

This month we published more than 20 articles and reports on Qiscus.com. Listed below are the five most popular insights of Qiscus thinking, based on visits to  our website and blog. The takeaways? Looking at the list, it’s clear that you, our audience, were hungry for perspectives on how digital technologies are disrupting not only …

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TechTalk#103: Things about Chat & AI that C-Levels Must Know

The world is changing. New technologies are being discovered all the time. Such as Artificial Intelligence (AI);which has become one of the foremost future investment opportunities, along with Internet of Things (IoT), Clouds, Security, and Blockchain. Whatis.techtarget.com describes Artificial Intelligence as the simulation of human intelligence by machines. The concept was first raised in the …

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Qiscus X Kata.ai: A Business-Consumer Interaction Revolution

Currently, there are many communication mediums to connect businesses and one of them is via messaging applications. The results of the Forrester Consulting, a market research company that provides advice on existing and potential impact of technology, also states that companies which implement chat in their business processes have the potential to achieve a return …

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AI and Chat Trends in 2018

Hello, 2018! It seems that time has passed quickly through 2017 and now we’re welcoming 2018, just as quickly as how we saw digital technology causing significant disruption in many fields which inevitably brought along positive impacts. We can see how e-commerce has grown rapidly worldwide in 2017, especially in Southeast Asia (SEA). E-commerce continues …

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How Digital Trends Improve Healthcare for A Better Future

The world is changing rapidly like a chemical reaction that produces a new element with a giant catalyst called technology. Technology is not only a trend but also a basic necessity. The presence of technology sends our lives into a new dimension which is extremely technology-dependent. Ten years ago we saw technology as the thing …

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Introducing Omnichannel Chat Solution

Omnichannel Chat Communicating with customers is at the top of many a businesse’as lists of things to do right. The point of contact between a business and a customer can make or break a company. So setting up easy and quick engagement strategies is a key principle. On the other hand, social media platforms such …

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Why AI (Artificial Intelligence) Could Be Your Best Friend

The era of AI and Chatbots While some people may consider Artificial Intelligence as a threat to humanity, it is real that AI is now a part  and is gradually dominating every aspect of our lives. AI is the brain behind the intelligence system that happens these days. For example, chatbots that greet us or …

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