Smoothing The Transition Between Chatbot and Human Customer Service

Currently, chatbot is used predominantly for provision of customer service. Many businesses use chatbot to help the human agent with answering their customers’ inquiries. For instance, Veronika, a chatbot developed for Telkomsel that is integrated with LINE, Telegram, and Facebook Messenger to help engaging customers. Let’s look at an example in the food-service industry. Imagine …

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How to Put FAQ Chatbot into Your App

Let’s start this article with a quite long question: “What if you have an app or running website, and want to automate incoming questions about your products from your customers. You want the question to be accessible from several chatting platforms, not only from your own platform but also from Facebook Messenger or even LINE as well. …

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Enabling Conversations in Retails Company

Retails market has grown tremendously in recent years, especially e-commerce that is now growing and shifting as a new trend worldwide, particularly in Indonesia. Why Indonesia? Look at the graph below; the internet is now a primary requirement in Indonesia since a half of Indonesian or around 132.7M Indonesians have internet access. Consequently, the amount …

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Top 5 Insights From Us! Special Gift for You

On February until March, we published more than 20 articles and reports on Qiscus.com. Listed below are the five most popular insights of Qiscus thinking, based on visits to our website and blog. The takeaways? Looking at the list, it’s clear that you, our audience were hungry for perspectives on case study not only specific …

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Chatbot Failed to Fulfill Customer’s Request: How Do We Respond?

Bots have emerged and transformed into a startling new phenomenon since Facebook launched it’s Messenger platform, which is equipped with an Artificial Intelligence (AI)-powered chatbot.[1] After a year has passed, chatbots have now become viral and messaging apps equipped with chatbot functions have been on the rise. Nearly over 100,000 developers have dabbled with and …

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Top 5 Insights From Us! Special Gift for You

This month we published more than 20 articles and reports on Qiscus.com. Listed below are the five most popular insights of Qiscus thinking, based on visits to  our website and blog. The takeaways? Looking at the list, it’s clear that you, our audience, were hungry for perspectives on how digital technologies are disrupting not only …

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TechTalk#103: Things about Chat & AI that C-Levels Must Know

The world is changing. New technologies are being discovered all the time. Such as Artificial Intelligence (AI);which has become one of the foremost future investment opportunities, along with Internet of Things (IoT), Clouds, Security, and Blockchain. Whatis.techtarget.com describes Artificial Intelligence as the simulation of human intelligence by machines. The concept was first raised in the …

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Qiscus X Kata.ai: A Business-Consumer Interaction Revolution

Currently, there are many communication mediums to connect businesses and one of them is via messaging applications. The results of the Forrester Consulting, a market research company that provides advice on existing and potential impact of technology, also states that companies which implement chat in their business processes have the potential to achieve a return …

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AI and Chat Trends in 2018

Hello, 2018! It seems that time has passed quickly through 2017 and now we’re welcoming 2018, just as quickly as how we saw digital technology causing significant disruption in many fields which inevitably brought along positive impacts. We can see how e-commerce has grown rapidly worldwide in 2017, especially in Southeast Asia (SEA). E-commerce continues …

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How Digital Trends Improve Healthcare for A Better Future

The world is changing rapidly like a chemical reaction that produces a new element with a giant catalyst called technology. Technology is not only a trend but also a basic necessity. The presence of technology sends our lives into a new dimension which is extremely technology-dependent. Ten years ago we saw technology as the thing …

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