Moving from PRISM, A Migration Guide

PRISM has announced that it will stop its service to the merchants at the end of April 2019. We welcome you to migrate your multichannel customer service solution to our service.   Qiscus Multichannel Customer Service Chat is a multichannel customer service solution that connects customers to merchants through public messaging service, such as Facebook …

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Smoothing The Transition Between Chatbot and Human Customer Service

Currently, chatbot is used predominantly for provision of customer service. Many businesses use chatbot to help the human agent with answering their customers’ inquiries. For instance, Veronika, a chatbot developed for Telkomsel that is integrated with LINE, Telegram, and Facebook Messenger to help engaging customers. Let’s look at an example in the food-service industry. Imagine …

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