How to Put FAQ Chatbot into Your App

Let’s start this article with a quite long question: “What if you have an app or running website, and want to automate incoming questions about your products from your customers. You want the question to be accessible from several chatting platforms, not only from your own platform but also from Facebook Messenger or even LINE as well. …

Continue reading

How Qiscus Enables Conversation on Indonesia’s Smart City Apps

When nearly 70% of the country’s population is expected to live in cities by 2025, the government faces a serious challenge to fulfill society’s needs and make living convenient for its community. A smart city is then presented as a concept to respond to that rapid change. Based on Ijltet.org, an international journal website, a …

Continue reading

Your Customers Want Omnichannel Customer Service Experience

There is no doubt that messaging apps have become a necessity for most people on a daily basis, whether it is to communicate with someone across the world or to promote and create a business. Today, messaging apps (including Facebook Messenger, WhatsApp, WeChat, Line and more) have eclipsed social media, in both total users and …

Continue reading

How to Create Customer Service Chat with Qiscus

On January the 2nd, 2018 we announced our new customers service solution package called Omnichannel Chat Solution. We personally called it Qismo. Qismo is an accelerator package as a solution for customers service. It is an integrated service which connects customers to merchants via currently available messaging services in the market such as FB messenger, Line, and …

Continue reading