Customer Service: From Conventional to Impressive

  IBM has predicted that by 2020, 85% of all consumer interactions will be handled without a human agent. Business enterprises need to take pre-emptive action by starting to shift its customer service into the digital world. Customer Service VS In-App Chat Messaging Zendesk, a software that helps improve customer relationship and communication, has found …

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Learn More about Chat SDK and API

Understanding developer’s lingo such as Software Development Kit (SDK) and Application Programming Interface (API) might be complicated for commoners. Here is what you should know about these terms and how they have changed today’s tech industry. SDK, A Magic Kit for Developers The last word in the term SDK says a lot about its function. …

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The Digital Revolution of Insurance in Indonesia

Indonesia is undoubtedly one of the most enticing markets in the world and the most attractive insurance market in Asia with a high potential in profitability and growth. With more than 250 million people, the country is enthroned as one of the largest economic zones in the world. But there is no guarantee that every …

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