Changing Trend in Financial Industry with eKYC

In Indonesia, the banking industry recognizes the various risks that might threaten any venture; such as operational risk, legal risk, the risk of the concentrated transaction and reputational risk. Therefore, the banking industry imposes the prudential principle by implementing the know your customer (KYC) principle, mainly before the prospective customer opens a bank account. The …

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Use of Chats and Bots by The Hoteliers

Technological development nowadays has caused rocket progress for businesses to leverage on. Bots technology has allowed penetration by businesses into any barrier that limits the user-seller relationship. Every company today is always trying to improve its sales as best as possible in order to provide maximum satisfaction to the buyer and leave a positive impression …

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AI Chatbots are Changing the Tide of the Banking Industry

In recent days, financial services are changing faster than most people, especially the layman, can anticipate. The rise of Artificial Intelligent (AI) technology in this decade is changing the tide of the financial industry, especially in banking. Before, AI was mainly used by social media platforms as a means to keep users engaged. However, recently, …

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Some Rules to Follow Before Entering Live Video in Fintech

Are you working in a financial institution such as in the insurance industry, a bank, or mortgage? Then you must have been aware of the fact that for the last decade, innovations in the financial service industry has focused predominantly on customer experience. According to Juan Gonzalez, Frost & Sullivan’s Research Manager for its Digital …

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4 Benefits of Live Video in Enhancing Customer Banking Experience

Smartphone and tablet user bases are increasing rapidly, and because of the millennial market development which sees mobile banking technology, as well as online services, becoming more accessible to users, consumers now can conduct their personal banking anytime and anywhere they wish. By using smartphones, it enables a new payment paradigm and also creates a …

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Fact: The IT Industry Isn’t A Front Runner of Digitization

Digitization touches all aspects of our life. The initial goal which is to create an archive of a physical document now is replacing the physical document itself. You don’t need tons of photo albums to collect your pictures; it’s being replaced by the gallery on your smartphone. There is also no need for making your …

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