Meeting Your New Customers’ Expectations with Fintech

In early November 2018, the 112th Qiscus TechTalk was held, touching on how financial technology (fintech) can be used to meet the expectations of customers today, in particular, the Indonesians. Held by Qiscus in Kantorkuu, this event included panelists consisting of esteemed fintech players: Teddy Tee (CEO Cashlez), Johnny Widodo (Director OVO), Adjie Wicaksana (CEO …

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Changing Trend in Financial Industry with eKYC

In Indonesia, the banking industry recognizes the various risks that might threaten any venture; such as operational risk, legal risk, the risk of the concentrated transaction and reputational risk. Therefore, the banking industry imposes the prudential principle by implementing the know your customer (KYC) principle, mainly before the prospective customer opens a bank account. The …

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4 Benefits of Live Video in Enhancing Customer Banking Experience

Smartphone and tablet user bases are increasing rapidly, and because of the millennial market development which sees mobile banking technology, as well as online services, becoming more accessible to users, consumers now can conduct their personal banking anytime and anywhere they wish. By using smartphones, it enables a new payment paradigm and also creates a …

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