How Qiscus Helps Talenta Enabling Conversations for Employees

These days many business enterprises try to transform their business digitally. Talenta, a cloud-based Software as a Service (Saas), offers a solution for managing human resources (HR) in small and medium businesses through an easy-to-use and personalized HR software. Through Talenta, the client can boost the efficiency, transparency, and sustainability of its HR division. HR …

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Smoothing The Transition Between Chatbot and Human Customer Service

Currently, chatbot is used predominantly for provision of customer service. Many businesses use chatbot to help the human agent with answering their customers’ inquiries. For instance, Veronika, a chatbot developed for Telkomsel that is integrated with LINE, Telegram, and Facebook Messenger to help engaging customers. Let’s look at an example in the food-service industry. Imagine …

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Create A More Trustworthy C2C E-Commerce with In-App Chat Feature

The massive penetration of the internet creates a new type of business, including e-commerce, which comes in various forms: B2B (business to business), B2C (business to consumer) and the most recently, C2C (customer to customer). Although C2C e-commerce was developed last, as explained by Sami I Makelainen in From B2C to C2C e-Commerce, the C2C …

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5 Special Features of Qiscus Chat SDK in Your App

There are many aspects you must recognize before selecting the SDK tool for your team. From designing the user interface (UI) to listing methods that are compatible with your current application, from general chat functionality to specific use case that fits to your business process, choosing the right SDK is imperative as it will affect …

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Protect Your Data Privacy by Creating Your Own Communications Platform

When the Cambridge Analytica case erupted on March 17, 2018, people started developing trust issues toward Facebook and questioning its’ privacy management. The question being asked was mostly on how a third party company could have harvested Facebook user’s data through a trivial psychological quiz and used the data for its’own benefit. In this case, …

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Why You Should Consider Utilizing Chat to Engage Millennials?

Millennials, or people in the 18 to 35 age range, are considered more complex and unconventional than the previous generations. Their sheer number compared to the other generations makes them influential in every sector, especially in Information Technology (IT) and mobile networking, where people can easily shift their interest to more convenient products. Reaching Millennials …

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How to be Very Useful for User? Chat Related Success Story

 Monster X Jobr How many of you have filled in a full profile in various professional job search portals? Does it work? Sometimes, even if we have already filled in all the information needed in the professional job search portal we signed in to, we still do not get the information we want; job offer …

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Introducing Omnichannel Chat Solution

Communicating with customers is at the top of many businesses’ lists of things to do right. The point of contact between a business and a customer can make or break a company. So setting up easy and quick engagement strategies is a key principle. On the other hand, social media platforms such as Facebook, LINE, …

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