#TechTalk104: Apps with Chat or Without?

Saturday (10/02) Qiscus held a monthly event, TechTalk, with the theme “Apps with Chat or Without”. Taking place in Jogja Digital Valley, the event was attended by participants from various professional backgrounds. This TechTalk is the 104th event held by Qiscus. In this event, Rizqinofa Putra, Founder of Skyshi Digital Indonesia, attended as a speaker. …

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Customer Service: From Conventional to Impressive

  IBM has predicted that by 2020, 85% of all consumer interactions will be handled without a human agent. Business enterprises need to take pre-emptive action by starting to shift its customer service into the digital world. Customer Service VS In-App Chat Messaging Zendesk, a software that helps improve customer relationship and communication, has found …

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TechTalk#103: Things about Chat & AI that C-Levels Must Know

The world is changing. New technologies are being discovered all the time. Such as Artificial Intelligence (AI);which has become one of the foremost future investment opportunities, along with Internet of Things (IoT), Clouds, Security, and Blockchain. Whatis.techtarget.com describes Artificial Intelligence as the simulation of human intelligence by machines. The concept was first raised in the …

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Qiscus X Kata.ai: A Business-Consumer Interaction Revolution

Currently, there are many communication mediums to connect businesses and one of them is via messaging applications. The results of the Forrester Consulting, a market research company that provides advice on existing and potential impact of technology, also states that companies which implement chat in their business processes have the potential to achieve a return …

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Integrating Kata.AI Bot into Qiscus SDK Chat App

Kata.AI is an Indonesian Artificial Intelligence (AI) service provider focusing on creating and integrating chatbot into available conversation service clients such as Messenger, Line, Telegram, Slack or even generic messaging service clients (those are called channels in Kata.AI). The good news is that if you are using Qiscus Chat SDK to build your chat application, …

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