Tag Archive For "live chat"
How to Integrate Qiscus Smart Agent Allocation to CRM
Customer Relationship Management (CRM) system is arguably one of the key important components in all industry today. By understanding the need of our customer, we can leverage that to deliver even better service to our customer and then gain more trust. CRM also help to resolve any issue happening to our client, as well as …
Live Chat is Not Only B2C’s Cup of Tea, But Also for B2B
Today, in this real-time communication era, live chat and video conference has changed the way companies do business. Most of our activities are integrated with this fast changing means of communication. The use of live-chat is not only affecting B2C based companies, but also their B2B counterparts. Interestingly, this stereotypical B2C technology can be employed …
How We Help Customer Service of Crowdfunding Platform
As a medical crowdfunding platform, WeCare.id has a noble goal to provide free access to decent health facilities for less fortunate people. They realized that the most efficient way right now to get these services to patients in remote areas in Indonesia is by going digital, thus WeCare.id adopt every measure to facilitate the healthcare …
Maximizing Conversion in Your Business through The Implementation of Live Chat (Part II)
In the past, we used to have sales people to advertise our products.Thanks to technology, we now have an internet connection that enables businesses to advertise their products digitally. Thus, the website is created and starts being an essential tool so that business owners will not lose out on great opportunities to market their business. Now the …
Maximizing Conversion in Your Business through The Implementation of Live Chat (Part I)
In the past, we used to have sales people to advertise our products.Thanks to technology, we now have an internet connection that enables businesses to advertise their products digitally. Thus, the website is created and starts being an essential tool so that business owners will not lose out on great opportunities to market their business. …
5 Essentials of Qiscus Chat SDK You Didn’t Know Your Team Needed
There are much several chat SDKs that you can use to create a modern messaging app. One of the best option over those all SDKs is Qiscus Chat SDK. In this article, we will summarize the features of the Qiscus Chat SDK. Here are 5 essentials things about Qiscus Chat SDK that your team needs to …
Build My Own VS Using A Third-Party Service: Cost-Saving Tricks I Wish I Knew
Live chat is expected to grow by as much as 87% in the next 12 to 18 months from now. The reason why live chat will expand so quickly is because more than half of all customers prefer using a platform that allows them to chat in real-time rather than calling a company’s customer service …
How to Create Customer Service Chat with Qiscus
On January the 2nd, 2018 we announced our new customers service solution package called Omnichannel Chat Solution. We personally called it Qismo. Qismo is an accelerator package as a solution for customers service. It is an integrated service which connects customers to merchants via currently available messaging services in the market such as FB messenger, Line, and …
How to Increase Your Revenue and Maintain Your Potential Customers
As the digital world is growing rapidly, some changes happen. The way we communicate, the way we share, even the way businesses develop. Now, chatting and sending messages are some of the ways to communicate and connect with other people. A long time ago, we used to send letters or emails with attachments and wait …
Ruangguru: Enhanced Customer Engagement with In-App Features
Distance learning has been popularized by an application focused on education, all thanks to globalisation. A recent survey by Statisca found that education apps are the third most downloaded application for Apple users at a rate of 8.47% in October 2017. In Indonesia, similar applications that can be downloaded via mobile phone have been promoted …
