How to Integrate Qiscus Smart Agent Allocation to CRM

Customer Relationship Management (CRM) system is arguably one of the key important components in all industry today. By understanding the need of our customer, we can leverage that to deliver even better service to our customer and then gain more trust. CRM also help to resolve any issue happening to our client, as well as …

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Live Chat is Not Only B2C’s Cup of Tea, But Also for B2B

Today, in this real-time communication era, live chat and video conference has changed the way companies do business. Most of our activities are integrated with this fast changing means of communication. The use of live-chat is not only affecting B2C based companies, but also their B2B counterparts. Interestingly, this stereotypical B2C technology can be employed …

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How We Help Customer Service of Crowdfunding Platform

As a medical crowdfunding platform, WeCare.id has a noble goal to provide free access to decent health facilities for less fortunate people. They realized that the most efficient way right now to get these services to patients in remote areas in Indonesia is by going digital, thus WeCare.id adopt every measure to facilitate the healthcare …

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How to Create Customer Service Chat with Qiscus

On January the 2nd, 2018 we announced our new customers service solution package called Omnichannel Chat Solution. We personally called it Qismo. Qismo is an accelerator package as a solution for customers service. It is an integrated service which connects customers to merchants via currently available messaging services in the market such as FB messenger, Line, and …

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Ruangguru: Enhanced Customer Engagement with In-App Features

Distance learning has been popularized by an application focused on education, all thanks to globalisation. A recent survey by Statisca found that education apps are the third most downloaded application for Apple users at a rate of 8.47% in October 2017. In Indonesia, similar applications that can be downloaded via mobile phone have been promoted …

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