We Are Living A Life of Constant Connectivity

Communication via mobile devices has become a daily habit for almost everyone. Mobile devices are no longer just a convenient tool to access the Internet; they are also changing people’s fundamental behavior, shifting our social media conversations to become more one-to-one or private. Today’s Situation Southeast Asia (SEA), in particular, consists of a significant proportion …

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#TechTalk 117: Enhancing Customer Experience (CX) to Boost Sales and Customer Loyalty

During the last quarter, Qiscus held our #TechTalk event series. Being held at Blog 71 Yogyakarta, #TechTalk117 was attended by hundreds of SME owners around the Yogyakarta area. This event was held in collaboration between Qiscus, Faspay, and Avana. Faspay is a local start-up while Avana originates from Malaysia. At the event, attendees were fortunate …

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How Smart Agent Allocation in Qiscus Multichannel Chat Can Handle Your Customers’ Needs

In the case of modern customer service, each of single customer has their own query and needs. As businesses, you will need to handle all these queries based on the customer’s needs. Most of the time, the answer to queries comes from many people and various departments of the organisations. Hence, ideally, a customer’s problem …

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