How to Integrate Qiscus Smart Agent Allocation to CRM

Customer Relationship Management (CRM) system is arguably one of the key important components in all industry today. By understanding the need of our customer, we can leverage that to deliver even better service to our customer and then gain more trust. CRM also help to resolve any issue happening to our client, as well as …

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How to Embed Your Chatbot to Mobile App Using Qiscus Chat SDK

Customer expectation today, related to high-speed response to any business or services is very high. People are expecting very immediate answer or response to company or customer service agent, just like they are expecting chat response from their friend. This new expectation will make company need to catch up and being innovative. One of obvious …

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How Qiscus Helps Talenta Enabling Conversations for Employees

These days many business enterprises try to transform their business digitally. Talenta, a cloud-based Software as a Service (Saas), offers a solution for managing human resources (HR) in small and medium businesses through an easy-to-use and personalized HR software. Through Talenta, the client can boost the efficiency, transparency, and sustainability of its HR division. HR …

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Welcoming The Holy Month of Ramadan

Welcoming the holy month of Ramadan, Moslems around the world are vying to give alms. Just like HR Ahmad said, “The shade for a believer on the judgment day is his sadaqah.” The sadaqah represents the good deeds that can be channeled personally to the one in need or through an institution, in this case, …

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Addressing Human Resources Problems with Technology

Human Resources (HR), as a department that deals predominantly with human activities and employees’ needs, is never lacking in problems. As well as overall management of all the people in the office, HR has the obligation to ensure every employee’s personal rights are protected fairly. There is no room for slow and inaccurate service, as …

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Changing Trend in Financial Industry with eKYC

In Indonesia, the banking industry recognizes the various risks that might threaten any venture; such as operational risk, legal risk, the risk of the concentrated transaction and reputational risk. Therefore, the banking industry imposes the prudential principle by implementing the know your customer (KYC) principle, mainly before the prospective customer opens a bank account. The …

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Live Chat is Not Only B2C’s Cup of Tea, But Also for B2B

Today, in this real-time communication era, live chat and video conference has changed the way companies do business. Most of our activities are integrated with this fast changing means of communication. The use of live-chat is not only affecting B2C based companies, but also their B2B counterparts. Interestingly, this stereotypical B2C technology can be employed …

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Qiscus VS Firebase, What’s Suitable for You?

While there are many chat SDK providers in the market, Firebase may be a common name that surfaces when it comes to developing a chat feature in mobile and web applications. It is known to be ‘free’ and using Firebase is commonly perceived as building your ‘own’ chat feature. Cost and ownership are indeed two …

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How Qiscus Enables Conversation on Indonesia’s Smart City Apps

When nearly 70% of the country’s population is expected to live in cities by 2025, the government faces a serious challenge to fulfill society’s needs and make living convenient for its community. A smart city is then presented as a concept to respond to that rapid change. Based on Ijltet.org, an international journal website, a …

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