AI Chatbots are Changing the Tide of the Banking Industry

In recent days, financial services are changing faster than most people, especially the layman, can anticipate. The rise of Artificial Intelligent (AI) technology in this decade is changing the tide of the financial industry, especially in banking. Before, AI was mainly used by social media platforms as a means to keep users engaged. However, recently, …

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Qiscus Chat and Call SDK: Enhancing the Healthcare Industry

Telemedicine and telehealth, both of them often used interchangeably. Have become fine examples of the application of technology in an otherwise traditional healthcare industry. As similar as they may seem to be, there is a clear distinction between both: telemedicine is only limited to clinical services, while telehealth is far wider, encompassing health services like …

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How Businesses Today are Implementing Chatbots to Elevate Their Services

Chatbots are an incredibly hot topic right now. The implementation of chatbots in several industries has become a new normal. The integration and amalgamation of messenger apps and bots allow businesses to utilize applications. Such as Facebook Messenger, LINE, WhatsApp, and in-app chat as tools for customer engagement. Chatbots as a Solution as Businesses Continue …

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Facing the Change in Hospitality Industries With Chatbots

The technology had been advanced to help our lives easy and convenient. The emergence of artificial intelligent (AI) through chatbots has affected not only finTech, but also hospitality and travel industries. To serve a massive amount of customer, an efficient and cost-saving chatbots has become a better option and could even make the companies grow. …

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Why the Insurance Industry Must Go Digital

The emergence of the digital era has made our lives as modern people, especially for those who live in urban areas, easy, fast-paced, and dependent on the Internet and Technology. Businesses and stakeholders are also being challenged by this phenomenon. Take the example of Uber, where some have said that it has killed conventional taxis. …

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WebRTC: An Introduction

While video calls seemed to be a fantasy 20 years ago, now, it is as mundane as talking to your neighbor. Almost no human being with a smartphone and an Internet connection had never used this technology before. Furthermore, web-based video conferences have found its place in people’s lives. webrtc Video conference, online chat, and voice …

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How Qiscus Helps Doku Improve Customer Experience

In this digital era and the rising of financial technology (FinTech). People are making payments  not only via banks, but also using electronic money (e-money). The traditional paper money is fast becoming outdated and it is being replaced by the convenient. And easy-to-use e-money, although not completely. sdk More than just digital money like in …

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The Digital Revolution of Insurance in Indonesia

Indonesia is undoubtedly one of the most enticing markets in the world and the most attractive insurance market in Asia with a high potential in profitability and growth. With more than 250 million people, the country is enthroned as one of the largest economic zones in the world. But there is no guarantee that every …

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Ruangguru: Enhanced Customer Engagement with In-App Features

Distance learning has been popularized by an application focused on education, all thanks to globalisation. A recent survey by Statisca found that education apps are the third most downloaded application for Apple users at a rate of 8.47% in October 2017. In Indonesia, similar applications that can be downloaded via mobile phone have been promoted …

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How Chat Interface Boosts Customer Retention in Mobile Apps

We live in the day where application existence means business. While applications in the past help businesses in getting customers, that’s not the case anymore. Nowadays, we can get customers even with growth hacking. Growth hacking is mostly found in start-ups and, is an attracting way to gain growth in revenue. For early start-ups, “growth” …

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