Chatbot Failed to Fulfill Customer’s Request: How Do We Respond?

Bots have emerged and transformed into a startling new phenomenon since Facebook launched it’s Messenger platform, which is equipped with an Artificial Intelligence (AI)-powered chatbot.[1] After a year has passed, chatbots have now become viral and messaging apps equipped with chatbot functions have been on the rise. Nearly over 100,000 developers have dabbled with and …

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#TechTalk 105: Building Interactions through A Community

Building a collaborative startup community is not easy. There are no specific rules you need to follow. A community has its own set of ideologies and shared dreams between all of its players. In east Java, communities such as suWEc, FB Dev Circles Surabaya and Gerdhu have grown an ecosystem through the interactions within their …

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Your Customers Want Omnichannel Customer Service Experience

There is no doubt that messaging apps have become a necessity for most people on a daily basis, whether it is to communicate with someone across the world or to promote and create a business. Today, messaging apps (including Facebook Messenger, WhatsApp, WeChat, Line and more) have eclipsed social media, in both total users and …

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Kiwari X Telkom: Changing How Employees Connect and Communicate

Communication is a significant aspect of teamwork and healthy internal communication is critical for a good teamwork and  positive atmosphere in the workplace. In recent years the rise of internal communication apps has allowed companies to communicate directly with employees and monitor their level of engagement. You might be familiar with Slack, LINE, WhatsApp, or …

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How to Create Customer Service Chat with Qiscus

On January the 2nd, 2018 we announced our new customers service solution package called Omnichannel Chat Solution. We personally called it Qismo. Qismo is an accelerator package as a solution for customers service. It is an integrated service which connects customers to merchants via currently available messaging services in the market such as FB messenger, Line, and …

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Qiscus Web SDK Version 2.6.0 is Now Live. Here’s What’s New!

We’ve recently launched our latest web SDK version. Version 2.6.0 brings a refreshed UI compared to its’ predecessor. In this post we’ll highlight changes brought by this version. A new UI style We’ve revamped the styling for the widget to have a slicker look. Here’s what it’s look like compared to its’ predecessor (version 2.5.11). The …

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#TechTalk104: Apps with Chat or Without?

Saturday (10/02) Qiscus held a monthly event, TechTalk, with the theme “Apps with Chat or Without”. Taking place in Jogja Digital Valley, the event was attended by participants from various professional backgrounds. This TechTalk is the 104th event held by Qiscus. In this event, Rizqinofa Putra, Founder of Skyshi Digital Indonesia, attended as a speaker. …

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