5 Questions that CXOs Must Ask When Adopting Chat & AI for Businesses

According to a study conducted by Oracle, 80 percent of the respondents are planning to use chatbots for customer interactions by 2020. At the same time, 36 percent of them have already implemented a chatbot service. Considering that the mass use of chatbots has just begun, the expected growth is quite impressive. Previously there was the 60’s …

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#TechTalk 106: New Expectations of Millennial Customers

Saturday (17/03) Qiscus held a monthly event, TechTalk, with the theme “New Expectations of Millennial Customers”. Taking place in CO&CO Space, the event was attended by participants from various professional backgrounds. This TechTalk is the 106th event held by Qiscus. In this event, Rizal Rahman, Founder of Cilsy.id and Distra Vantari, Founder Talkabot.id  attended as …

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#TechTalk 105: Building Interactions through A Community

Building a collaborative startup community is not easy. There are no specific rules you need to follow. A community has its own set of ideologies and shared dreams between all of its players. In east Java, communities such as suWEc, FB Dev Circles Surabaya and Gerdhu have grown an ecosystem through the interactions within their …

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Top 5 Insights From Us! Special Gift for You

This month we published more than 20 articles and reports on Qiscus.com. Listed below are the five most popular insights of Qiscus thinking, based on visits to  our website and blog. The takeaways? Looking at the list, it’s clear that you, our audience, were hungry for perspectives on how digital technologies are disrupting not only …

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TechTalk: Improving Digital Literacy in Indonesia

Having the fourth highest population in the world doesn’t necessarily mean that this makes Indonesia one with many experts and skilled workers. Based on data from the World Bank, Indonesia experienced high GDP growth per year (around 7%) in 1990 up to 1997, a pace that had never been seen in other Asian countries. However, …

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AI and Chat Trends in 2018

Hello, 2018! It seems that time has passed quickly through 2017 and now we’re welcoming 2018, just as quickly as how we saw digital technology causing significant disruption in many fields which inevitably brought along positive impacts. We can see how e-commerce has grown rapidly worldwide in 2017, especially in Southeast Asia (SEA). E-commerce continues …

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TechTalk: Happiness is When Others Can Grow With Us

Human beings need community. It has helped us evolve and survive since the beginning of our time. It satisfies a basic human need which is to seek interaction and collaboration. With the constant evolution of communities, the definition of community and business have been reinvented as a result. Furthermore, a community is a front line …

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Are You Sure You Will Not be Disrupted?

Following up from my first #TechTalk on Digitization and Its Pitfalls, I conducted a second #TechTalk on Twitter which touched on the issue of digital disruption: how can usinesses know if they are at risk of being digitally disrupted? This issue is highly relevant and important for businesses, especially those holding management positions. While many understand the …

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